Last week, the US retail giant Amazon announced that it would be opening its first African office in South Africa with a real estate investment of over 4 billion rands ($280 million). The headquarters would reside on 70,000 square metres (17.3 Acres) of land on the outskirts of the city centre.
The building project is expected to roll out in phases, with construction set to take place over a period of three to five years. The project is expected to create up to 19,000 indirect and induced jobs.
Amazon’s history in South Africa dates back to 2004, with a customer service unit operating since 2010.
Over the last decade, Amazon has also boosted its customer service capacity centre in South Africa. In 2020, Amazon announced that it would hire an additional 3,000 people in South Africa, almost doubling its local staff to 7,000, so as to provide 24-hour support to customers in North America and Europe.
Amazon has also increased its local listings over the years. In 2019, Amazon Web Services (AWS) in South Africa had just 50 jobs listed. In 2021, this has increased to around 118 opportunities in the web service division and an additional 38 jobs in customer service, corporate development, human resources and kindle content.
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