Operator Note: Agent is only as good as Context
Your Agent is only as good as its context. Check the source map before model quality review and selection.
Latest
Field Note: The Source of Truth blueprint gap
A field note on how AI assistants expose documentation debt, source-of-truth gaps, and adoption realities.
Signal: The Confidently Wrong Agent Context Retrieval
Your agent may sound confident while being wrong, retrieving or reading the wrong documents, outdated policies, screenshot-heavy training notes, local spreadsheets, or conflicting source data/sites.
Playbook: Context Map; Source of Truth Before AI
The question is not only “which model should we use?” It should ask: what does the AI know, where did it get that knowledge, and who says that source is allowed to guide the work?
Notes
Platform Agents don’t equal an Operating Model
An AI Operating model needs to be defined and understood as part of your digitization strategy before adding an Agent. The Agent platform layer is accelerating, you need to guide it.
When the Agent Finds your Documentation Debt
Field NoteDecide5-6 minPublic Vieews operator layer When the agent finds your documentation debt A field pattern on system training Agents, and why content discipline matters before AI scale. The pattern A team builds a strong training hub for a large system rollout. The content is mostly there, the screenshots
Notes
Before asking if AI removes jobs, Map the Work
AI will impact jobs but not in a linear way. Use this Signal linked to the Agent or Not? Playbook to understand how mapping the work increases job impact visibility.
Companion Sheet: Agent, Automation, Assist, Leave Alone
Companion SheetDecide5-7 minPublic Vieews operator layer Agent, Automation, Assist, Leave Alone A meeting-ready triage sheet for deciding what kind of AI intervention a workflow actually needs. Use this in one working session This companion sheet is the meeting tool for Agent or Not?. It helps a team take
Agent
Playbook: Agent or Not?
AI Agent Hype is here, leaders want movement, vendors want deployment, teams want to show progress, but what can Operators do to understand and benefit from the hype cycle.
Field Note
What I Kept Seeing Before the AI Ask
A peek inside a cross-functional meeting to add AI layer. Find out what happens behind the scenes versus the market noise on AI.
Operator Note
Visibility Before AI
Visibility before AI highlights the notes for operators to reference on relevance of making digital work visible to make better digitisation decisions before your next digital add-on.
Playbooks
Playbook: Digital Work Portfolio
The boring table that enables upgrades, automation, and AI integration into workflows. Tools don’t equal capability. If you can’t list it, you can’t govern it. First choose an area of friction where you may be thinking of adding AI layer or other upgrades, and run these steps.